Frequently Asked Questions
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Most Popular Questions
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?
We have a standard 24-48 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. Please review our shipping methods to receive an estimated timeframe of received your package.
******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******
HOW MANY BUNDLES SHOULD I ORDER?
The key to determining how many bundles to purchase depends on the lengths you are wanting. As all bundles are the same weight (3.3oz), the longer bundles have shorter wefts, and the shorter bundles have longer wefts. For a full sew-in, we recommend 3-4 bundles of hair. For lengths over 18”, we recommend ordering 4-5 bundles of hair. If you desire an install with a lot of volume, you will need 4-5 bundles or 4 bundles with a closure. A closure is a great addition to your install, as you will have no leave-out. This is considered a full protective style, and none of your hair will be exposed.
HOW SHOULD I CARE FOR MY HAIR?
All virgin hair reacts differently to product and regimens. Please be mindful to stay away from ingredients that can strip your extensions of moisture such as parabens, sulfate, and silicone. These products usually tend to have a high alcohol content which dehydrates the hair follicle of its nutrients. Heavy oils are also not necessary to care for your extensions as it can weigh down your hair pattern. By rule of thumb, we recommend co-washing your bundles weekly and shampooing bi-weekly to rid your bundles of any excess product. Deep conditioning can be done as needed.
Do You Give Refunds?
While our desire is to ensure that you are totally satisfied with your specifications and requests, please keep in mind that all sales are final.
Note: If there is a mistake or a manufacturers’ defect, and the item is still in it's original state, unworn and with original packaging, we will take the necessary steps to rectified the issue or replace the item when notified within 24 hours of you receiving the product. Notify customer service via email Info@bekrownedkustomxtensionz.com
Refunds are granted at the sole discretion of management if there are no mistakes on the part of the company or a manufacturers' defect and the item is still in its original state, unworn and with original packaging a refund may be granted. Please be advised that only the cost of the item will be refunded; excluding taxes, shipping and a 30% restock fee will apply.
Do You Offer Expedite Shipping
NO EXPEDITED SHIPPING. However, management may accept expedited shipping requests on a case by case basis. The EXPEDITE SERVICE is a flat fee of $100 and is a nonrefundable rush fee, you must email: email@example.com with "RUSH" in the Subject Line.
What If I Change My Mind
ALL SALES ARE FINAL. Once an order has been placed and deposits are paid there will be no cancellation of that order. NO EXCEPTIONS WILL BE MADE